Terms and Conditions

  1. Detailed description of goods and/or services
    TroCraft is a division of Rubber Stamp & Engraving Co. (Pty) Ltd. The company is a business that deals in the arts and crafts industry, importing Scrapbooking, Mixed Media and Craft Products.
  2. Delivery policy
    Subject to availability and receipt of payment where applicable, requests will be processed within 3 days and delivery confirmed by way of courier or driver if in the Johannesburg or Pretoria Orders. A tracking number can be provided upon request once goods have been dispatched.
  3. Delivery restriction
    Rubber Stamp & Engraving Co. (Pty) Ltd reserves the right to amend delivery charges if a special service is requested.
  4. Return and Refunds policy
    4.1. The provision of goods and services by Rubber Stamp & Engraving Co.  (Pty) Ltd is subject to availability. In cases of unavailability, Rubber Stamp & Engraving Co. (Pty) Ltd will refund the client
    in full within 30 days. Returns by customers attract a 15% handling fee if we are notified within 7 days. Orders older than 7 days will be not be credited. Goods returned to the company is done so at the customers cost.
    4.2. Rubber Stamp & Engraving Co.(Pty) Ltd will, at its sole discretion, replace goods damaged in transit provided damages are reported to Rubber Stamp & Engraving Co. Co. (Pty) Ltd within 48 hours of delivery
  5. Customer Privacy policy
    Rubber Stamp & Engraving Co. (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
    information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa, MasterCard or Payfast. Account customers need to keep their account in good order or credit terms will be revoked.
  7. Card acquiring and security
    Card transactions will be acquired for Rubber Stamp & Engraving Co. (Pty) Ltd via iVeri or Payfast who are approved payment gateways for all South African Acquiring Banks. iVeri and Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to https://www.payfast.co.za/security-fraud/ andhttps://www.iveri.com to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Rubber Stamp & Engraving Co. (Pty) Ltd separately from card details which are entered by the client on Payfast or Iveri secure site. For more detail on PayFast and Iveri refer to https://www.payfast.co.za/security-fraud orhttps://www.iveri.com 
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Rubber Stamp & Engraving Co. (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Rubber Stamp & Engraving Co. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 3 Appel Rd, Kramerville, Sandton, Johannesburg, Gauteng, South Africa, Rubber Stamp & Engraving Co. (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Company information
    This website is run by Rubber Stamp & Engraving Co. (Pty) Ltd based in South Africa trading as Rubber Stamp & Engraving Co. and with registration number 1936/008298/07 Directors C.W. Heydenrych (Managing), H.M. Nunkoo M. Prinz*,  L.H. Van den Berg, R. Rier*, S.E. Zwane (*Austrian)
  13. Rubber Stamp & Engraving Co. contact details
    Company Physical Address: 3 Appel Rd, Kramerville, Sandton, South Africa
    Email: trodat@trodat.co.za  Telephone: +27 11 262 1400